UNIT-1

Q1. Extend the Terms :

1. IT 2.ITES 3. BPO 4.KPO 5. ICT 6. LPO

1. IT stands for INFORMATION TECHNOLOGY

2. wherein ITES stands for Information Technology Enabled

Services . ITES is a part of IT

3,Business Process Outsourcing (BPO)

4.knowledge process outsourcing

5.Information and Communication Technologies (ICTs)

6. legal process outsourcing (LPO),

Q2. What is the difference between data and information ?

data are raw facts and figures. We cannot take decision on the base of data.

Processed data is called information. We can take decision on the base of information

Q3. Give two example of BPO services

BPO provides services like customer care, technical support through voice processes, tele-marketing, sales, etc.

Q4. What do you mean by BPO ?

BPO services means performing business operations through an outside service provider

Q5. Expand the term MNC . What do you mean by MNC companies ?

MNCs have their headquarters outside India but operate in multiple locations worldwide including those in India. They cater to external clients (both domestic and/or global). E.g SONY, AMAZON, Infosys, Oracle, Google ,IBM, HP, Apple, Wipro etc.

Q6. Expand the terms :

CAT, MRI, EEG, ECG, ATM, CAD, CAM

(CAT): Computerised Axial Tomography Machine

[ MRI ]: Magnetic Resonance Imaging Machine

(ECG): Electrocardiogram

(ATM) : Automated Teller Machines

EEG: Electro - encephalography

(CAD) : Computer Aided Design

(CAM) : Computer Aided Manufacturing

Q7. What do you mean by LMS ? Expand the term LMS ? Give an example of LMS ?

ANS:

Learning Management System (LMS)

LMS is being used by many countries to manage school systems. A student or teacher can register himself/herself on the official website to access LMS and can get many services from LMS.

student can be benefited by using LMS, as it can be used to

• learn lessons anytime and anywhere.

• submit queries, getting replies and submit comments through forums.

• participate in the co-curricular activities via video.

• monitor the progress of their children (by parents).

E.g Microsoft teams, Google classroom, Moodle, Byjus

Q8. Give some example of electronic payment transfer system?

Ans: RTGS (real time gross settlement) and NEFT (national electronic funds transfer) are electronic payment systems that allow individuals to transfer funds between banks.

Both these systems are maintained by the Reserve Bank of India. It is applicable only for money transfer within the country.

Q9. Expand the terms RTGS, NEFT

Ans: RTGS (real time gross settlement) and NEFT (national electronic funds transfer)

Q10. What is IT?

Answer: Information Technology (IT) means creating, managing, storing and exchanging information. IT includes all types of technology used to deal with information, such as computer hardware and software technology, used for creating, storing and transferring information.

Q11. What is ITeS?

Answer: ITES stands for Information Technology Enabled Services. It includes a wide variety of operations which uses information technology to improve the efficiency of an organization.

Q12. Difference between IT and ITeS.

Answer:

IT stands for Information Technology.

ITES is for information technology enabled services.

IT is the study of the design, management, development, implementation, and support of computer-based information systems, typically about computer hardware and application software.

ITES is part of IT. ITES Self means IT with enabled services. ITES is the study of outsourced service which has arisen due to involvement in various fields of IT such as banking and finance, BPO, call centers, etc.

Q13. What is BPO?

Answer: BPO is business process outsourcing, which technically means giving your backend processes to another company (vendor) to perform on their behalf.

Benefits of BPO:

Financial Benefits: BPO often provides a business process at lower costs. They save the results from one organisation and use it for another organisation in one way for another. This saves money.

Flexibility: BPO provides great flexibility to changing market and needs adjusts to the environment.

Competitive advantage: BPO allows organizations to focus on their main targets and takes the processes that are not core to them and do it very professionally, efficiently and qualitatively in a competitive environment.

Risks of BPO

Security breaches: Organisations share regular and potential data with BPOs.

Relationship challenges: Organisations can face communication problems like what to share and what not to share with BPOs. Some critical information may be important to the BPOs to make a decision.

Q14. Multiple Choice questions:

_______ includes all types of technology used to deal with information.

IT b. MRI c. None of these

Answer: a. IT

Computers works on the principal of input, _________ and output.

Memory b. Processing c. None of these

Answer: b. Processing

Q15. Give some examples of fields where ITeS are used.

Answer: Customer Relationship Management (voice and non-voice services), Medical Transcription, Back Office Support, Software development, IT help desk services, business transformations, Finance / Account etc.

Q16. What is Indian Service Providers?

Answer: Their headquarters are mostly in India and they operate in other countries. They have main focus on Indian customers.

Example: Reliance. HCL,TCS, Tech Mahindra Ltd,Airtel, JIO,

Q17. Multiple Choice Questions:

BPM stands for ____________

Business Process Market

Business Process Management

None of these

Answer: b. Business Process Management.

___________ organizations cater the needs of their parent company only and do not serve external clients.

GIC b. MNCs c. ISPs

Answer: a. GIC (Global In-house Centers)

Q18. Multiple choice questions:

Which of the following shows the use of computer at home?

Watching movies b. Treatment of diseases c. None of these

Answer: a. Watching movies.

___________ machine is used to monitor the heartbeat.

MRI b. ECG c. None of these

Answer: b. ECG

ATM stands for ________

Automated Teller Machine

Automatic Transaction Machine

None of these

Answer: a. Automate Teller Machine

Which of the following scenarios can be overcome by using BPM?

Less errors b. Time wastages c. None of these

Answer: a. Less errors

Q19. What is LMS (Learning Management System)?

Answer: Learning Management System is a software-based platform where audio, video lectures and assignment is provided online in which, we can attend classes, takes exams and see the results while sitting at home. We can also participate in co-curricular activities online. Even parents can view or monitors our report online.

Q20. Write the uses of MRI machine.

Answer: MRI (Magnetic Resonance Imaging Machine) machine are used to give the digital impression of internal organs of the body by using strong magnetic fields and radio waves. The digital images are very helpful in the detection and treatment the diseases.

Q21. Give some examples of fields where ITeS are used.

Q22. Describe in brief what MRI, ECG and EEG are?

MRI or Magnetic Resonance Imaging is used to check the images of the internal organs and parts to determine what has gone wrong.

ECG or Electrocardiogram is used to give as output the beat frequency of the heart through which the doctors can diagnose the condition of the heart.

EEG or Electroencephalogram is used to take record of the activities of the brain.

Q23. List the various uses of IT in a banking system.

Ans: Every activity of a bank is now online, like:

The customer’s data and transactions are recorded by computers.

Recurring deposits, Fixed deposits, money transfer from one account to

another (NEFT, RTGS), online transactions are done using Internet.

Capital market transactions, financial analysis and related services are

available in online platforms.

ATM is used for cash deposits and withdrawal.

Q24. Which software are used in digital communication?

Ans.: We use computers for email, chatting, FTP, telnet and video conferencing which means Digital communication. The software used are Skype, Whatsapp, Gmail, Facebook, Instagram etc.

Q25. Which are the prominent areas where IT is used in science and engineering?

Ans: Scientists and engineers use computers for performing complex scientific calculations. CAD or CAM applications are used for drawing, designing and for simulating and testing the designs. for storing large amount of data, performing complex calculations. Complex scientific applications like rocket launching, space exploration, etc.

Q26. For what purpose is IT used in business?

Ans.:

a) Computers are used in business organisations for payroll calculation, budgeting, sales analysis, financial forecasting, managing and maintaining stocks.

b) A lot of business transactions happen through Internet called e-commerce.

c) IT helps in marketing, customer visit, product browsing, tax and shopping, receipt and process order, Online banking, ticket booking etc.

Q27. Give examples of use of IT in everyday life.

Ans: The use of IT in our daily life includes listening to music, watching movies, playing games, doing office work, chatting and sending messages, managing daily planner, reading books, paying utility bills, booking ticket to travel, bank operations, etc.

IT in daily life is also used in washing machines, microwave oven and many other products using which have embedded software. We can store all the information about our important work, appointments schedules and list of contacts in a computer.

Q28. What are the pros and cons of using ICT?

Ans: Pros of Using ICT are:

1. Easy and quick communication

2. Anywhere anytime easy access to information

3. Improved housing and lifestyle

4. Increased the productivity and efficiency of every industry in the world.

5. Convenience in travelling and education

6. Encourages innovation and creativity

7. Creation of new jobs -ICT has created new and interesting jobs.

Cons of using technology are:

1. Privacy : Your information on phone or emails can be hacked,

2. Cybercrime: Crimes like cyber bullying, phishing, identity theft, cyberstalking

etc.

3. Reliability of Information – Any information on internet is not reliable.

4. Computer viruses, worms, Trojans, malware, spam can cause chaos and

disrupt our daily lives

3. What precautions are required to ensure that ICT use is safe?

Precautions required to use safe ICT are:

1. Install protective software : Install Antivirus which can help to reduce any

damage to the data present in the computer and keep it updated.

2. Choose strong passwords:

Strong passwords use a combination of letters, numbers, and special characters.

3. Back up on a regular basis.

Routine backups on Hard disks or online drives can protect you from the unexpected loss of data.

4. Control access to your machine.

Always logout from your id and donot leave your machine unattended with your id logged in.

5. Use email and the internet safely. Ignore unwanted emails. Be cautious of attachments, links, and forms in emails that come from people you don't know.

6. Protect sensitive data. Protect sensitive files using the encryption tools built into your operating system.

7. Make Online Purchases From Secure Sites

8. Be Careful What You Post: Don't put anything online that may hurt someone.

9. Be Careful Who You Meet Online: People you meet online are not always who they claim to be.

10. Be Careful What You Download